By keeping track of Speedtest results, you can show your connectivity issues aren’t a one-time fluke.Īfter you download the app, you should also take at least 10 tests throughout one day during on- and off-peak hours to get a baseline of what speeds you are experiencing before you reach out to your provider. Speedtest helps you keep track of the results on the devices you’ve used to take a Speedtest, and you can even create an account that will allow you to access your historical results anywhere and manage your Speedtest preferences. First, download the free Speedtest app for your Windows and Mac computers or for iOS or Android devices. Document your Speedtest results using the Speedtest appĪfter you’ve done what you can to fix your network and found your internet speeds and connectivity are still not living up to what you expect, it’s time to pull your evidence together to show your internet service provider (ISP). This can help you access your ISP’s digital assistant or even just log in with your ISP to register an issue. If you can’t connect to the internet at all, check if you can use your mobile network to create a hotspot for your computer or device. Before you get started, make sure you have followed these simple troubleshooting steps to try and see if you can fix the problem - your provider is going to ask you to do them anyway, so you might as well come to the conversation prepared. This can be incredibly frustrating, so we’re here to help you figure out how to use Speedtest® to make sure you’re getting the most out of your internet plan … especially if you’re paying an arm and a leg and not receiving the service you expect. If you’re reading this, you’re probably having some issues with your internet.
Here’s How to Use Speedtest to Talk to Your Internet Provider
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